Known Issue: Driver Not Restarting on Versions 7.0-7.4
Trending issue is known for ThreatLocker versions 7.0 to 7.4 where a service restart that is sent from the ThreatLocker portal via the computers page does not successfully stop the driver leaving it in a pending or suspended state. This will also cause the service to not check in to the portal making the computer appear offline despite the service runnning. The current workaround for this issue is a system restart, and is recommended to be done as soon as possible to correct functionality in our service. This is known to only affect specific computers, however we are unable to replicate which types of machines or Windows OS versions are affected.
The ThreatLocker Solution:
This is fixed for ThreatLocker version 7.6. You can view the release notes here:
ThreatLocker Version 7.6 Release Notes | ThreatLocker Help Center (kb.help)
How to update your machines:
Updating the ThreatLocker Version on a Single Computer | ThreatLocker Help Center (kb.help)
Updating ThreatLocker to the Latest Version | ThreatLocker Help Center (kb.help)