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Portal Release Notes

10/31/2022

Bugs and Fixes

  • Resolved an issue where expired trials were not showing pending quotes when redirected
  • Resolved an issue some customers experienced when trying to update a ticket that was just created
  • Resolved an issue on the edit Administrator page where pressing the 'Enter' key would clear the value inside the Password field
  • Resolved an issue where the Export of Application Files would include 'DELETED' items
  • Resolved an issue with our PartnerProvision API where the data returned was not real-time data
  • Resolved an issue where NAC objects were duplicated in the list
  • Resolved an issue some customers experienced where duplicate entries were being created per Storage device
  • Resolved an issue where the ITGlue mapping was limited to 50 items for some customers
  • Resolved an issue some customers experienced where their login would fail to redirect from portal.threatlocker.com for Child Organizations
  • General bug fixes and performance improvements

New Features

  • Added the ability to pass an OgranizationId through to our Reports API when getting Report Data
  • Added fields for Ticket Number and Comments to Storage Policies - these are pulled from the Approval page when approving Storage Requests
  • Added configuration for how ThreatLocker will close tickets using the ConnectWise Manage Integration
  • Added the ability to restrict Storage Policies to users from Approval Requests
  • Added the ability to add expiration to Storage Policies from Approval Requests
  • Added the ability to name the Storage Device from Approval Requests

Improvements

  • Added more details to the System Audit logging when changing Ringfencing within a Policy
  • Added validation to Regex rules when adding to an Application definition
  • Improvements to learning regarding empty files

9/13/2022

  • Improved logging to the System Audit page to include maintenance mode used when approving a request
  • Improvements to moving policies from the Permitted Applications page
  • Added the ability to search by display name on the Organizations page
  • Performance improvements to the File History page to reduce load time 
  • Introduced cloud-based installation using ThreatLocker VDIs with Risk Center (for preapproved Beta testers only). See the associated article here.
  • Resolved an issue some customers experienced with application rules failing to refresh when editing an application from the audit
  • Resolved an issue some customers experienced when attempting to delete a Super Admin causing an error even when other Super Admins were still present
  • Resolved issue some customers experienced with ITGlue integration duplicating company entries
  • Minor Bug Fixes and Improvements
  • Resolved an issue some customers experienced with application rules not automatically loading into the application page when viewed from the Unified Audit
  • Improvements to learning for the LogMeIn Rescue Applet application
  • Added the ability to export filtered results from an application definition
  • Added the ability to ignore approval requests in bulk
  • Added a message when processing approval requests to alert you if an application has an existing policy applied to the requesting computer
  •  Added support for USB Manufacturers in Storage Control
  • Added the ability to define custom User Roles and apply those to Administrators
  • Performance improvements to the Permitted Applications page  

8/31/2022

New Features

  • Added individual computers to NAC 'Object' dropdowns in 'Source Location'
  • Added an error message to the Help Desk when a user attempts to create a new ticket without providing a summary 
  • Added an update button to the Deployment Center when manually updating the endpoint count
  • Added additional logging in the System Audit when changing NAC policies and Authorization Hosts 
  • Added the ability to disable local login to ThreatLocker if SSO is enabled 
  • Added a banner to show users on trial when their trial is set to expire 
  • Added support to the ConnectWise Manage Integration to select the default contact if the requestor email does not match a contact within the integration  

Improvements and Bug Fixes

  • Improvements to ThreatLocker Access settings - child org settings will now be copied from the parent org
  • Improvements when approving a request using custom rules to also create a hash rule
  • Improved logging in the System Audit to log the child org a group is a member of when the ThreatLocker Version is changed on that computer group
  • Resolved an issue some customers experienced when receiving a password reset email it contained a link to the beta portal instead of the production portal
  • Improvements in the handling of empty certificates in Approval Requests
  • Resolved an issue some customers experienced when attempting to run the Blocked Files in the Selected Date Range report
  • Improvements to Help Desk to have better visibility when attaching pictures or having long text in a ticket
  • Improvement to Storage Control to prevent devices from using the same serial number
  • Improvements to the Deployment Center to change the Learning computers count logic
  • Resolved an issue some customers experienced with Cyber Hero Request Instructions not saving the 'Use Organization Settings' setting
  • Resolved an issue some customers experienced with grandchild organizations being unable to view child organization applications
  • Resolved an issue some customers experienced with the Permit Application page having a delay in loading
  • Resolved an issue some customers experienced with the type of request not being added in the subject of request notification emails   

8/18/2022

New Features

  • Added a Help button to the SSO setup page
  • Added a Switch to Beta button to make it easier if you are testing new Beta features
  • Added ThreatLocker Tamper Protection logs to the 'Remove White Noise' filter on the Unified Audit
  • Added the ability to adjust the column widths on the Organizations page
  • Added support to the ConnectWise Manage Integration to select the default contact if the requestor email does not match a contact within the integration  

Improvements and Bug Fixes

  • Improvements to Approval Request links in emails
  • Improvements to System Audit logging 
  • Improvements to the Signup page for new Trials
  • Improvements to Storage Control Policy creation page 
  • Resolved an issue some customers experienced with Passwordless Login always logging out after 30 minutes, even if the user selected a longer inactivity logout time
  • Resolved an issue some customers experienced with Cyber Hero Management settings not saving for child organizations if the parent organization did not have Cyber Hero Management enabled
  • Resolved an issue some customers experienced with their Help Desk tickets crashing when attempting to reply
  • Resolved an issue some customers experienced where the Update Contact Details page required input multiple times
  • Resolved an issue some customers reported with the Requestor reason becoming unreadable when an Approval was escalated to MSP via Cyber Hero Management
  • Resolved an issue some customers experienced with the type of request not being added in the subject of request notification emails  
  • Resolved an issue some customers experienced with the Permit Application page having a delay in loading  

7/28/2022

  • Implemented performance improvements to the Permit Applications page

7/27/2022

New Features

  • O356 SSO support was added for login. See KB here.
  • Added the ability to use a pipe character as a delimiter to add multiple specifications in the same filter textbox in the Unified Audit. See KB here.
  • Added Requester email address and reason to Storage Requests
  • Added feature to notify requesters when their Storage Requests are processed - provided they have input their email address into their request
  • Added support for storage device serial numbers that include special characters
  • Added the ability to sign quotes using a mobile web browser
  •  Added support for plus sign characters in usernames
  • Added hostname to System Audit entries when the ThreatLocker Service is restarted
  • Added button to download EU Partner Terms and Conditions to the Terms popup  

Bug Fixes

  • Resolved an issue some customers experienced with the bottom menu items being omitted when using the screen zoomed in
  • Improvements to logging of activity from the mobile app
  • Minor UI improvements and bug fixes
  • Improvements to logging of activity from the mobile app
  • Improvements and bug fixes to the Deployment Center page
  • Improvements to data upload for machines that have been offline
  • Improvements to HelpDesk
  • Resolved an issue some customers experienced with the bottom menu items being omitted when using the screen zoomed in
  • Fixed an issue some customers experienced with ConnectWise Integration tickets failing to be closed in ConnectWise when they were closed in ThreatLocker
  • Resolved an issue some customers experienced when attempting to load a Storage Control request from the tray and using the 'Login as Admin' button sending the user to a No Access page
  • Resolved an issue some customers experienced when completing approval requests the default 'Rules' options would be reset when 'CheckFileHistory' was used
  • Resolved an issue some customers experienced when creating a password hitting the Enter key refreshed the page instead of saving the password
  • Resolved an issue some customers experienced in which Passwordless Login wasn't honoring the user's extended logout time
  • Security improvements to Super-Admin Child permission
  • Fixed an issue some customers experienced with NAC policies not being created via group templates when deployed using an RMM  

6/16/2022

  • Minor improvements and bug fixes
  • Improvements to Reports Page
  • Resolved an issue some customers experienced with certificate data occasionally not displaying properly
  • Improvements to Resolve Ticket prompt making the feedback optional
  • Resolved an issue some customers experienced with links included in emails redirecting them incorrectly
  • Resolved an issue some customers experienced in which they received an error when redirecting from the Policies Page Last Match column
  • Improvements to Super-Admin Child permissions
  • Resolved an issue some customers experienced with files not being added if Installation Mode was ended prematurely 

6/9/2022

New Features

  • New Deployment Center Dashboard to add visibility to deployment progress
  • Added an alert if trying to export more data than a CSV can contain

Improvements

  • Performance improvements
  • Improvements to processing Approval Requests to include an email to the Requestor when an Approval Request is added to an existing Application Definition
  • Improvements to generating reports to add the ability to download large reports directly, saving browser resources
  • Improvements to the Help Desk to permit attaching zip files
  • Improvements to NAC policies to eliminate Global options until this feature is supported
  • Improvements to the RMM and Script Window to link to the Deployment KBs
  • Improvements to the Help Desk to provide better visibility of the Status of a ticket
  • Improvements to Approval Request Reports to include comments and Requestor reason
  • Removed source port from NAC policies to simplify the process
  • Improvements to setting up Cyber Hero Management
  • Improvements to the Datto Integration company mapping to sort clients alphabetically

Bug Fixes

  • Minor bug fixes
  • Resolved an issue some customers experienced when opening a ticket through the Help Desk, the text field could be cleared when the page refreshed
  • Resolved an issue some customers experienced with super admins being unable to move computers to other organizations when managing a child organization
  • Resolved an issue some customers experienced with super admin child when making changes to the parent level policies
  • Resolved an issue some customers experienced in which notifications from an Approval Request were not linking to the request
  • Resolved an issue some customers experienced in which navigating to a different page while in a LiveChat with a Cyber Hero would open a new ticket
  • Resolved an issue one customer experienced with their Datto Integration resetting
  • Resolved an issue with the Help Desk in which some customers occasionally couldn't save the ticket
  • Resolved an issue in which the Confirm Ticket Resolution popup wasn't working correctly in Firefox browser
  • Resolved an issue some customers experienced with the DUO integration settings showing incorrectly for some users
  • Resolved an issue some customers experienced with Pending and Ignored Approval Requests failing to populate the Requestor's email address 

6/3/2022

  • Health Dashboard page is fully live

5/26/2022

New Features

  •  Added a Health Dashboard page(only available in the menu on Beta) 

5/23/2022

Fixes and Improvements

  • Resolved an issue in which the cursor wasn't automatically returning to the input box when logging in using OTC
  • Resolved an issue some customers experienced with the Edit Application button showing an error
  • Resolved an issue some customers experienced with the System Audit Page searching by UTC instead of the configured time zone of the organization
  • Made improvements to how Certificates are displayed in the Unified Audit
  • Changed the ConnectWise Integration label to Active
  • Fixed an issue some customers experienced in which the entire name of the organization they are managing was not visible in the upper right-hand corner of the portal 

5/11/2022

  • Added a link to easily switch to the beta portal from the live portal 
  • Improvements to OTC to include a 'Reset OTC for Next Login' button and new QR Code generation when switching from OTC to SMS to OTC again
  • Improvements to enforce MFA functionality
  • Added the ability to open a ticket in the Help Desk for a child organization as an admin of the parent organization 
  • Improvements to Learning Mode to now learn SHA256 Hashes
  • Resolved an issue certain customers experienced being prompted to confirm contact details on every login when using DUO 
  • Enhancements and bug fixes to IT Glue Integration
  •  Performance improvements to the Unified Audit page
  • Improvements to permissions around making Network Ringfencing changes
  •  Fixed an issue some customers experienced with ConnectWise Agreements failing to update
  • Add the ability to filter by Computer Groups on the Computers Page
  • Fixed an issue some customers experienced that when using the Policies Export button, deleted Policies were also exported
  • Resolved an issue some customers experienced that not all usernames for an organization were being populated in the Username dropdown on the System Audit Page
  • Resolved an issue some customers experienced in which Policies created at the grandchild org level were applied to the grandparent org and not the parent org as expected
  • Improvements to the 'Show Computers for Child Orgs' checkbox on the Computers Page to have a default status of selected
  • Fixed an issue some customers experiences with the Help Desk Page not showing Resolved tickets as expected when the 'Resolved Tickets' checkbox was selected
  • Resolved an issue one customer experienced with Policies being incorrectly created in multiples for files that meet a specific criteria
  • Improvements to the Help Desk Page to include the ability for parent organizations to open tickets for child organizations
  • Resolved an issue some customers experienced with enabling Learning Mode from the quick dropdown on the Computers Page not being logged correctly in the System Audit
  • Resolved an issue some customers experienced that when editing their own administrator settings, they received an error
  • Resolved an issue in which some customers failed to receive the Update Contact Details page if admins changed enforced MFA settings
  • Added the ability to sort in ascending and descending order the Action Type, Hostname, Policy Action, Username and Date/Time in the Unified Audit
  •  Moved the 'Continue' button on the Setup MFA page for a better user experience 
  • Added the option to Elevate silently in the Policy window (Elevate Silently will be supported in ThreatLocker Version 7.2 or greater)

4/22/2022

  •  Improvements to GeoFencing login restriction
  • Resolved an issue some customers experienced with rebranding the ThreatLocker Logo
  • Improvements to the ThreatLocker Request and Tray Notification customization feature
  • Improvements to the Help Desk Search fields
  • Fixed an issue some customers experienced with the User list on the Login Settings Page
  • Improvements to the user interface of the System Audit page
  • Added a popup reminder on login for customers that have support tickets to respond to

  4/18/2022

  • Fixed an issue some customers experienced with ConnectWise Agreements not updating as expected
  • Fixed an issue some customers experienced with the ConnectWise Integration page 
  • Made improvements to the System Audit page to permit searching by GUID of the ObjectID
  • Fixed an issue some customers experienced with the Application Definition failing to properly export certificate information
  • Fixed an issue some customers experienced with deleting administrator accounts
  • Improvements to Help Desk textboxes 
  • Improvements to Learning Mode
  • Fixed an issue some customers experienced with the ConnectWise Integration Agreements not updating as expected
  • Improvements to the Edit Computer Groups Page
  • Improvements to the UI functionality when utilizing the 'Move Computer' button on the Computers Page
  • Resolved an issue some customers experienced when attempting to use the 'Export' button on the Policies Page
  • Resolved an issue in which some customers were able to edit the ThreatLocker Access settings without super-admin permissions
  • Improvements to the ordering of Network Access Control Policies
  • Corrected an issue in which an entry in the Unified Audit would not link to the Network Access Control Policy that applied
  • Corrected an issue some customers experienced in which Network Access Control continued logging network traffic once it was disabled
  • Improved functionality of the 'Return to Parent' button
  • Improvements to the Update Contact Details page
  • Added the option to search by subject on the Help Desk Page
  • Improved functionality of the Resolved/Not Resolved Ticket window popup
  • Improved the functionality of policies created by using template groups
  • UI improvements to the Help Desk Page
  • Improvements to the functionality of the Login Settings Page
  • Improvements to the policy creation page pertaining to policies created without applications
  • Improvements to the IT Glue Integration pertaining to mapping and asset creation
  • Resolved an issue some customers experienced when adding Tags to a Policy
  • Resolved an issue some customers experienced in which the 'Resolve Ticket' button on the Help Desk page wasn't marking tickets as resolved
  • Resolved an issue some customers experienced in which disabling products from the Organizations Page was incorrectly causing the 'Configure Cyber Hero Management' button to populate
  • Resolved an issue in which some customers were unable to view and make changes to the ThreatLocker Tray Notification Appearance in the Default Policy
  • Resolved an issue some customers experienced with the IT Glue Integration not correctly saving certain settings
  • Resolved an issue some customers experienced with the Datto Integration in which the Auto-Push feature was failing to push large batch jobs
  • Performance improvements on the Computers Page