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Portal Release Notes

3/10/2023

Improvements

3/9/2023

Bugs and Fixes

  • Resolved an issue where users would not have permission to approve at Computer level even though they had permission to approve at the Entire Organization level.  
  • Resolved an issue with VDI machines and the time to populate Virus Totals inside Risk Center.  
  • Resolved an issue with the borders of the message box in relation to posting data from Excel.  
  • Resolved a formatting issue on the applications page, when searching by "Full Path" Mac Applications did not populate.  
  • Resolved an issue where users could not open the Ticket Configuration tab if they had deleted the Ticket Board within ConnectWise.  

New Features

  • Improved the language around Storage Control Popup notifications from the tray.  
  • The new Copy Policies button will now allow for policies to be copied between parent and child orgs, or to specific groups.   
  • The ThreatLocker Version drop down menu will now align with the computer groups running that version and allow for selecting endpoints for the next release.  

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Improvements

  • Improved the speed at which customer data will be written into the database.  
  • Elevation logs will now include a Permit Application and Add to Application buttons.  

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3/8/2023

Bugs and Fixes

  • Resolved an issue where the USB Activity in Selected Date Range Report failed to load older data  

New Features 

  • Users can successfully ignore/bulk ignore approval requests and include the reasoning why. This also includes an email notification with the reason to the requester. 
  • Elevation Status property has been added to the MacPolicy class. 
  • Users are able to select Elevation options for MAC policies.   

Improvements

  • The ThreatLocker Updates Facebook feed is now included on the portal sign-in page.  
  • Improved Datto PSA integration. Tickets generated in the ThreatLocker portal with a requestor email that matches the email of a contact in Datto PSA will grab the corresponding contact and place the user as the main contact on the PSA ticket.  
  • Improved the Unified Audit filtering options by adding a ‘Simulate Denies’ check box filter to show green denies     

2/24/2023

Bugs and Fixes

  • Resolved an issue causing the healthTLservice to install incorrectly 
  • Resolved an issue some customer experienced where they only received Help Desk email notifications confirming ticket creation and resolution 
  • Resolved an issue causing the Step-by-Step instructions for deploying with ConnectWise Command (formerly Continuum) to show an error message 
  • Resolved an error in which all unhandled exceptions generated a 500 server error message 
  • Resolved a performance issue caused by a NAC policy 

Improvements

  • Improved the view on the Applications page to show the operating system of the application 
  • Improved the process of confirming the start time of a maintenance schedule on the Computers page 

 

2/17/2023

Bugs and Fixes

  • Resolved an issue with the logging of certain fields in the Approval Request popup. 
  • Resolved an issue with the Created By character limit 
  • Resolved an issue with Datto RMM where companies on the deployment tab were not being integrated 
  • Resolved an issue in which elevation actions were not updating with the policy last match 
  • Resolved an issue with uppercase hashes being converted to lowercase 
  • Resolved a permissions issue between clients and partners 
  • Resolved an issue with duplicate permit policy creation   
  • Resolved an issue with the redirection of several locations in the Portal to Beta2   

New Features 

Improvements

  • Improved the Service Errors Page to include the ThreatLocker version 
  • Improved automatic email generation when creating a ticket 
  • Improved the support of Polish characters in the tray 
  • Improved the dropdown menu options for modules 
  • Improved the location of new policies that are listed as “after” to not show up after the Default-Deny policy 
  • Improved the HelpDesk options for child organizations without Co-Managed Direct Support  
  • Improvements to UX throughout 
  • Improved the System Audit Log to include the approval request GUID  
  • Changed from Twitter feed to the Facebook updates feed   
  • Improved the redirect location when users log out  

2/10/2023

Bugs and Fixes

  • Solved an issue with the ThreatLocker Testing Environment where hitting “Discard” could sometimes recognize as “End and Capture” 
  • Solved an issue with the ThreatLocker Testing Environment where Maintenance Mode was not working properly due to time sync issues
  • Solved an issue where moving a user to a new organization would not update the user’s apps database to the new organization  

2/9/2023

Improvements  

  • Improved the handling of certificates in the registration process 
  • Improved the manual option selections to create a rule under Permit Applications in the Unified Audit

New Features 

  • Added ThreatLocker Ops to the Product List Dropdown Menu and Quotes Page 
  • Added Configuration Management to the Product List Dropdown Menu and Quotes Page 

1/30/2023 

Bugs and Fixes 

  • Solved an issue that was preventing a report from populating and providing an export option
  • Solved an issue in which the application definitions were not downloading to apps.db due to being moved between hierarchy levels
  • Solved an issue in which searching for computers after going to the last page would not reset to the first page after completing the search
  • Solved an issue where information in the portal would appear skewed on small computer screens
  • Solved an issue where the existing approval request process was not suggesting custom rules appropriately and instead lead to a Service Connection error message
  • Solved an issue in which the MAC API and WebUI were not copying policies to the correct hierarchy levels
  • Solved an issue in which MAC Computer Groups in new organizations were being set to indefinite learning periods by default instead of 21 days
  • Solved an issue in which password managers were automatically putting saved passwords into the Multifactor Authentication Field
  • Solved an issue with the "Enable Learning and Rescan Baseline" checkbox
  • Solved an issue in which non-US Administrators were able to select ITAR compliance via the Organization Settings 
  • Solved an issue which allowed double wildcards within the User Interface
  • Fixed an issue with App Definitions and Hashes in which custom rules would be associated with a single hash, possibly blocking future updates
  • Fixed an issue within the portal that caused a customer to be charged incorrectly
  • Solved an issue that led to agreement quantities not updating correctly according to the data

New Features

Improvements 

  • Removed Pending and Approved escalation options from the Approval center drop down, except in multi-level approval request options
  • Improved the process of verifying default computer group creation during the creation of New Organizations
  • Improved the WebUI and API process where a new default group and a database are created when creating a New Organization
  • Added an error message for users attempting to create a policy named "N/A"
  • Added an option to end a scheduled maintenance mode via the API
  • Added a "Select All" checkbox in the Unified Audit
  • Added Organization Name in requests from approval center and unified audit.
  • Added a hyperlink to Knowledge Base website back to the web portal
  • Improved the process for policies in which multi-application suggested policies successfully add all applications associated with them.
  • Added a new permission level to allow access to Organization level only, and exclude any Child Organization levels
  • Improved the background process and speed of creating a computer group
  • Added search options by ticket number and ticket subject in the Mobile Help Desk
  • Improved customer options on the Options tab on computer, group, and organization popups 
  • Added functionality where newly created child organization will inherit Options from a Template organization within the parent. 
  • Added function to add a note to modified times with Action logs in the Unified Audit
  • Improved the process in which the platform product will automatically be selected and cannot be disabled
  • Added a field in the Payment Details for Purchase Order numbers
  • Added function to log when the "Remove Unused Policies" button is used in the System Audit
  • Improved the Update Stub options to Support Proxy URLs
  • Improved the Debug options by removing from Computer Settings and giving exclusive access to master accounts

1/5/2023 

Bugs and Fixes 

  • Resolved an issue where specifying * (any) Path and [] (empty/null) Process shows as matching in the Permit Application popup
  • Resolved an issue where navigation buttons on the Storage Devices page was not correctly progressing to the next page

New Features

  • Added proxy configuration for computers, computer group, and organizations
  • Added option to hide details of folders elements
  • Added ability to set an expiration date on storage approvals directly from approval
  • User login data records now contain geolocation data for enhanced security

Improvements 

  • Improved move computer functionality between organizations – Policies for Built-in Applications and Computer Specific Applications will now be transferred over with the move
  • Enhanced ITAR Compliance functionality
  • Increased total number of users that can be applied to a storage policy
  • Device names may now be modified from the Storage approval window   

12/9/2022

Bugs and Fixes

  • Fixed matching applications by Created By Process and Certificates 
  • Resolved an issue where Agreement Quantity and License Count values were mis-matched 
  • Resolved an issue where the Configuration type was not displaying properly 
  • Fixed a Permissions issue involving Maintenance Mode Popup 
  • Fixed a Permissions issue involving Permit Application Popup 
  • Resolved an issue where the type of approval request was not being properly displayed the header 
  • Fixed formatting issues in Partner Resources Page. 
  • Fixed an issue where the matching applications option was displayed despite no matches made 
  • Revised Application Policy Popup formatting 
  • Revised error message prompt to be displayed when attempting to save an empty Application Definition 

New Features

  • Added enhanced security to NAC Policies and NAC Authorization Hosts 

Improvements

  • Improved user Authorization pertaining to Help Desk ticket permissions (create, view, etc.) 
  • Added an error message which displays when attempting to merge applications of different OS types 
  • Improved performance on the Policies, Storage Policies, and Approvals when attempting to load Azure Directory Groups 
  • Revised and unified language used in “Start Trial” links 
  • Improved Deploy Policies functionality 
  • Added support for duplicate naming of parent and child applications 
  • Improved audit logging policies 

10/31/2022

Bugs and Fixes

  • Resolved an issue where expired trials were not showing pending quotes when redirected
  • Resolved an issue some customers experienced when trying to update a ticket that was just created
  • Resolved an issue on the edit Administrator page where pressing the 'Enter' key would clear the value inside the Password field
  • Resolved an issue where the Export of Application Files would include 'DELETED' items
  • Resolved an issue with our PartnerProvision API where the data returned was not real-time data
  • Resolved an issue where NAC objects were duplicated in the list
  • Resolved an issue some customers experienced where duplicate entries were being created per Storage device
  • Resolved an issue where the ITGlue mapping was limited to 50 items for some customers
  • Resolved an issue some customers experienced where their login would fail to redirect from portal.threatlocker.com for Child Organizations
  • General bug fixes and performance improvements

New Features

  • Added the ability to pass an OgranizationId through to our Reports API when getting Report Data
  • Added fields for Ticket Number and Comments to Storage Policies - these are pulled from the Approval page when approving Storage Requests
  • Added configuration for how ThreatLocker will close tickets using the ConnectWise Manage Integration
  • Added the ability to restrict Storage Policies to users from Approval Requests
  • Added the ability to add expiration to Storage Policies from Approval Requests
  • Added the ability to name the Storage Device from Approval Requests

Improvements

  • Added more details to the System Audit logging when changing Ringfencing within a Policy
  • Added validation to Regex rules when adding to an Application definition
  • Improvements to learning regarding empty files

9/13/2022

  • Improved logging to the System Audit page to include maintenance mode used when approving a request
  • Improvements to moving policies from the Permitted Applications page
  • Added the ability to search by display name on the Organizations page
  • Performance improvements to the File History page to reduce load time 
  • Introduced cloud-based installation using ThreatLocker VDIs with Risk Center (for preapproved Beta testers only). See the associated article here.
  • Resolved an issue some customers experienced with application rules failing to refresh when editing an application from the audit
  • Resolved an issue some customers experienced when attempting to delete a Super Admin causing an error even when other Super Admins were still present
  • Resolved issue some customers experienced with ITGlue integration duplicating company entries
  • Minor Bug Fixes and Improvements
  • Resolved an issue some customers experienced with application rules not automatically loading into the application page when viewed from the Unified Audit
  • Improvements to learning for the LogMeIn Rescue Applet application
  • Added the ability to export filtered results from an application definition
  • Added the ability to ignore approval requests in bulk
  • Added a message when processing approval requests to alert you if an application has an existing policy applied to the requesting computer
  •  Added support for USB Manufacturers in Storage Control
  • Added the ability to define custom User Roles and apply those to Administrators
  • Performance improvements to the Permitted Applications page  

8/31/2022

New Features

  • Added individual computers to NAC 'Object' dropdowns in 'Source Location'
  • Added an error message to the Help Desk when a user attempts to create a new ticket without providing a summary 
  • Added an update button to the Deployment Center when manually updating the endpoint count
  • Added additional logging in the System Audit when changing NAC policies and Authorization Hosts 
  • Added the ability to disable local login to ThreatLocker if SSO is enabled 
  • Added a banner to show users on trial when their trial is set to expire 
  • Added support to the ConnectWise Manage Integration to select the default contact if the requestor email does not match a contact within the integration  

Improvements and Bug Fixes

  • Improvements to ThreatLocker Access settings - child org settings will now be copied from the parent org
  • Improvements when approving a request using custom rules to also create a hash rule
  • Improved logging in the System Audit to log the child org a group is a member of when the ThreatLocker Version is changed on that computer group
  • Resolved an issue some customers experienced when receiving a password reset email it contained a link to the beta portal instead of the production portal
  • Improvements in the handling of empty certificates in Approval Requests
  • Resolved an issue some customers experienced when attempting to run the Blocked Files in the Selected Date Range report
  • Improvements to Help Desk to have better visibility when attaching pictures or having long text in a ticket
  • Improvement to Storage Control to prevent devices from using the same serial number
  • Improvements to the Deployment Center to change the Learning computers count logic
  • Resolved an issue some customers experienced with Cyber Hero Request Instructions not saving the 'Use Organization Settings' setting
  • Resolved an issue some customers experienced with grandchild organizations being unable to view child organization applications
  • Resolved an issue some customers experienced with the Permit Application page having a delay in loading
  • Resolved an issue some customers experienced with the type of request not being added in the subject of request notification emails   

8/18/2022

New Features

  • Added a Help button to the SSO setup page
  • Added a Switch to Beta button to make it easier if you are testing new Beta features
  • Added ThreatLocker Tamper Protection logs to the 'Remove White Noise' filter on the Unified Audit
  • Added the ability to adjust the column widths on the Organizations page
  • Added support to the ConnectWise Manage Integration to select the default contact if the requestor email does not match a contact within the integration  

Improvements and Bug Fixes

  • Improvements to Approval Request links in emails
  • Improvements to System Audit logging 
  • Improvements to the Signup page for new Trials
  • Improvements to Storage Control Policy creation page 
  • Resolved an issue some customers experienced with Passwordless Login always logging out after 30 minutes, even if the user selected a longer inactivity logout time
  • Resolved an issue some customers experienced with Cyber Hero Management settings not saving for child organizations if the parent organization did not have Cyber Hero Management enabled
  • Resolved an issue some customers experienced with their Help Desk tickets crashing when attempting to reply
  • Resolved an issue some customers experienced where the Update Contact Details page required input multiple times
  • Resolved an issue some customers reported with the Requestor reason becoming unreadable when an Approval was escalated to MSP via Cyber Hero Management
  • Resolved an issue some customers experienced with the type of request not being added in the subject of request notification emails  
  • Resolved an issue some customers experienced with the Permit Application page having a delay in loading  

7/28/2022

  • Implemented performance improvements to the Permit Applications page

7/27/2022

New Features

  • O356 SSO support was added for login. See KB here.
  • Added the ability to use a pipe character as a delimiter to add multiple specifications in the same filter textbox in the Unified Audit. See KB here.
  • Added Requester email address and reason to Storage Requests
  • Added feature to notify requesters when their Storage Requests are processed - provided they have input their email address into their request
  • Added support for storage device serial numbers that include special characters
  • Added the ability to sign quotes using a mobile web browser
  •  Added support for plus sign characters in usernames
  • Added hostname to System Audit entries when the ThreatLocker Service is restarted
  • Added button to download EU Partner Terms and Conditions to the Terms popup  

Bug Fixes

  • Resolved an issue some customers experienced with the bottom menu items being omitted when using the screen zoomed in
  • Improvements to logging of activity from the mobile app
  • Minor UI improvements and bug fixes
  • Improvements to logging of activity from the mobile app
  • Improvements and bug fixes to the Deployment Center page
  • Improvements to data upload for machines that have been offline
  • Improvements to HelpDesk
  • Resolved an issue some customers experienced with the bottom menu items being omitted when using the screen zoomed in
  • Fixed an issue some customers experienced with ConnectWise Integration tickets failing to be closed in ConnectWise when they were closed in ThreatLocker
  • Resolved an issue some customers experienced when attempting to load a Storage Control request from the tray and using the 'Login as Admin' button sending the user to a No Access page
  • Resolved an issue some customers experienced when completing approval requests the default 'Rules' options would be reset when 'CheckFileHistory' was used
  • Resolved an issue some customers experienced when creating a password hitting the Enter key refreshed the page instead of saving the password
  • Resolved an issue some customers experienced in which Passwordless Login wasn't honoring the user's extended logout time
  • Security improvements to Super-Admin Child permission
  • Fixed an issue some customers experienced with NAC policies not being created via group templates when deployed using an RMM  

6/16/2022

  • Minor improvements and bug fixes
  • Improvements to Reports Page
  • Resolved an issue some customers experienced with certificate data occasionally not displaying properly
  • Improvements to Resolve Ticket prompt making the feedback optional
  • Resolved an issue some customers experienced with links included in emails redirecting them incorrectly
  • Resolved an issue some customers experienced in which they received an error when redirecting from the Policies Page Last Match column
  • Improvements to Super-Admin Child permissions
  • Resolved an issue some customers experienced with files not being added if Installation Mode was ended prematurely 

6/9/2022

New Features

  • New Deployment Center Dashboard to add visibility to deployment progress
  • Added an alert if trying to export more data than a CSV can contain

Improvements

  • Performance improvements
  • Improvements to processing Approval Requests to include an email to the Requestor when an Approval Request is added to an existing Application Definition
  • Improvements to generating reports to add the ability to download large reports directly, saving browser resources
  • Improvements to the Help Desk to permit attaching zip files
  • Improvements to NAC policies to eliminate Global options until this feature is supported
  • Improvements to the RMM and Script Window to link to the Deployment KBs
  • Improvements to the Help Desk to provide better visibility of the Status of a ticket
  • Improvements to Approval Request Reports to include comments and Requestor reason
  • Removed source port from NAC policies to simplify the process
  • Improvements to setting up Cyber Hero Management
  • Improvements to the Datto Integration company mapping to sort clients alphabetically

Bug Fixes

  • Minor bug fixes
  • Resolved an issue some customers experienced when opening a ticket through the Help Desk, the text field could be cleared when the page refreshed
  • Resolved an issue some customers experienced with super admins being unable to move computers to other organizations when managing a child organization
  • Resolved an issue some customers experienced with super admin child when making changes to the parent level policies
  • Resolved an issue some customers experienced in which notifications from an Approval Request were not linking to the request
  • Resolved an issue some customers experienced in which navigating to a different page while in a LiveChat with a Cyber Hero would open a new ticket
  • Resolved an issue one customer experienced with their Datto Integration resetting
  • Resolved an issue with the Help Desk in which some customers occasionally couldn't save the ticket
  • Resolved an issue in which the Confirm Ticket Resolution popup wasn't working correctly in Firefox browser
  • Resolved an issue some customers experienced with the DUO integration settings showing incorrectly for some users
  • Resolved an issue some customers experienced with Pending and Ignored Approval Requests failing to populate the Requestor's email address 

6/3/2022

  • Health Dashboard page is fully live

5/26/2022

New Features

  •  Added a Health Dashboard page(only available in the menu on Beta) 

5/23/2022

Fixes and Improvements

  • Resolved an issue in which the cursor wasn't automatically returning to the input box when logging in using OTC
  • Resolved an issue some customers experienced with the Edit Application button showing an error
  • Resolved an issue some customers experienced with the System Audit Page searching by UTC instead of the configured time zone of the organization
  • Made improvements to how Certificates are displayed in the Unified Audit
  • Changed the ConnectWise Integration label to Active
  • Fixed an issue some customers experienced in which the entire name of the organization they are managing was not visible in the upper right-hand corner of the portal 

5/11/2022

  • Added a link to easily switch to the beta portal from the live portal 
  • Improvements to OTC to include a 'Reset OTC for Next Login' button and new QR Code generation when switching from OTC to SMS to OTC again
  • Improvements to enforce MFA functionality
  • Added the ability to open a ticket in the Help Desk for a child organization as an admin of the parent organization 
  • Improvements to Learning Mode to now learn SHA256 Hashes
  • Resolved an issue certain customers experienced being prompted to confirm contact details on every login when using DUO 
  • Enhancements and bug fixes to IT Glue Integration
  •  Performance improvements to the Unified Audit page
  • Improvements to permissions around making Network Ringfencing changes
  •  Fixed an issue some customers experienced with ConnectWise Agreements failing to update
  • Add the ability to filter by Computer Groups on the Computers Page
  • Fixed an issue some customers experienced that when using the Policies Export button, deleted Policies were also exported
  • Resolved an issue some customers experienced that not all usernames for an organization were being populated in the Username dropdown on the System Audit Page
  • Resolved an issue some customers experienced in which Policies created at the grandchild org level were applied to the grandparent org and not the parent org as expected
  • Improvements to the 'Show Computers for Child Orgs' checkbox on the Computers Page to have a default status of selected
  • Fixed an issue some customers experiences with the Help Desk Page not showing Resolved tickets as expected when the 'Resolved Tickets' checkbox was selected
  • Resolved an issue one customer experienced with Policies being incorrectly created in multiples for files that meet a specific criteria
  • Improvements to the Help Desk Page to include the ability for parent organizations to open tickets for child organizations
  • Resolved an issue some customers experienced with enabling Learning Mode from the quick dropdown on the Computers Page not being logged correctly in the System Audit
  • Resolved an issue some customers experienced that when editing their own administrator settings, they received an error
  • Resolved an issue in which some customers failed to receive the Update Contact Details page if admins changed enforced MFA settings
  • Added the ability to sort in ascending and descending order the Action Type, Hostname, Policy Action, Username and Date/Time in the Unified Audit
  •  Moved the 'Continue' button on the Setup MFA page for a better user experience 
  • Added the option to Elevate silently in the Policy window (Elevate Silently will be supported in ThreatLocker Version 7.2 or greater)

4/22/2022

  •  Improvements to GeoFencing login restriction
  • Resolved an issue some customers experienced with rebranding the ThreatLocker Logo
  • Improvements to the ThreatLocker Request and Tray Notification customization feature
  • Improvements to the Help Desk Search fields
  • Fixed an issue some customers experienced with the User list on the Login Settings Page
  • Improvements to the user interface of the System Audit page
  • Added a popup reminder on login for customers that have support tickets to respond to

  4/18/2022

  • Fixed an issue some customers experienced with ConnectWise Agreements not updating as expected
  • Fixed an issue some customers experienced with the ConnectWise Integration page 
  • Made improvements to the System Audit page to permit searching by GUID of the ObjectID
  • Fixed an issue some customers experienced with the Application Definition failing to properly export certificate information
  • Fixed an issue some customers experienced with deleting administrator accounts
  • Improvements to Help Desk textboxes 
  • Improvements to Learning Mode
  • Fixed an issue some customers experienced with the ConnectWise Integration Agreements not updating as expected
  • Improvements to the Edit Computer Groups Page
  • Improvements to the UI functionality when utilizing the 'Move Computer' button on the Computers Page
  • Resolved an issue some customers experienced when attempting to use the 'Export' button on the Policies Page
  • Resolved an issue in which some customers were able to edit the ThreatLocker Access settings without super-admin permissions
  • Improvements to the ordering of Network Access Control Policies
  • Corrected an issue in which an entry in the Unified Audit would not link to the Network Access Control Policy that applied
  • Corrected an issue some customers experienced in which Network Access Control continued logging network traffic once it was disabled
  • Improved functionality of the 'Return to Parent' button
  • Improvements to the Update Contact Details page
  • Added the option to search by subject on the Help Desk Page
  • Improved functionality of the Resolved/Not Resolved Ticket window popup
  • Improved the functionality of policies created by using template groups
  • UI improvements to the Help Desk Page
  • Improvements to the functionality of the Login Settings Page
  • Improvements to the policy creation page pertaining to policies created without applications
  • Improvements to the IT Glue Integration pertaining to mapping and asset creation
  • Resolved an issue some customers experienced when adding Tags to a Policy
  • Resolved an issue some customers experienced in which the 'Resolve Ticket' button on the Help Desk page wasn't marking tickets as resolved
  • Resolved an issue some customers experienced in which disabling products from the Organizations Page was incorrectly causing the 'Configure Cyber Hero Management' button to populate
  • Resolved an issue in which some customers were unable to view and make changes to the ThreatLocker Tray Notification Appearance in the Default Policy
  • Resolved an issue some customers experienced with the IT Glue Integration not correctly saving certain settings
  • Resolved an issue some customers experienced with the Datto Integration in which the Auto-Push feature was failing to push large batch jobs
  • Performance improvements on the Computers Page