Portal Release Notes
3/10/2023
Improvements
- Portal link to ThreatLocker University updated to reflect new URL How to Create a ThreatLocker University Account | ThreatLocker Help Center (kb.help)
3/9/2023
Bugs and Fixes
- Resolved an issue where users would not have permission to approve at Computer level even though they had permission to approve at the Entire Organization level.
- Resolved an issue with VDI machines and the time to populate Virus Totals inside Risk Center.
- Resolved an issue with the borders of the message box in relation to posting data from Excel.
- Resolved a formatting issue on the applications page, when searching by "Full Path" Mac Applications did not populate.
- Resolved an issue where users could not open the Ticket Configuration tab if they had deleted the Ticket Board within ConnectWise.
New Features
- Improved the language around Storage Control Popup notifications from the tray.
- The new Copy Policies button will now allow for policies to be copied between parent and child orgs, or to specific groups.Ā
- The ThreatLocker Version drop down menu will now align with the computer groups running that version and allow for selecting endpoints for the next release.

Improvements
- Improved the speed at which customer data will be written into the database.
- Elevation logs will now include a Permit Application and Add to Application buttons.

3/8/2023
Bugs and Fixes
- Resolved an issue where the USB Activity in Selected Date Range Report failed to load older data
New Features
- Users can successfully ignore/bulk ignore approval requests and include the reasoning why. This also includes an email notification with the reason to the requester.
- Elevation Status property has been added to the MacPolicy class.
- Users are able to select Elevation options for MAC policies.
Improvements
- The ThreatLocker Updates Facebook feed is now included on the portal sign-in page.
- Improved Datto PSA integration. Tickets generated in the ThreatLocker portal with a requestor email that matches the email of a contact in Datto PSA will grab the corresponding contact and place the user as the main contact on the PSA ticket.
- Improved the Unified Audit filtering options by adding a āSimulate Deniesā check box filter to show green denies
2/24/2023
Bugs and Fixes
- Resolved an issue causing the healthTLservice to install incorrectly
- Resolved an issue some customer experienced where they only received Help Desk email notifications confirming ticket creation and resolution
- Resolved an issue causing the Step-by-Step instructions for deploying with ConnectWise Command (formerly Continuum) to show an error message
- Resolved an error in which all unhandled exceptions generated a 500 server error message
- Resolved a performance issue caused by a NAC policy
Improvements
- Improved the view on the Applications page to show the operating system of the application
- Improved the process of confirming the start time of a maintenance schedule on the Computers page
2/17/2023
Bugs and Fixes
- Resolved an issue with the logging of certain fields in the Approval Request popup.
- Resolved an issue with the Created By character limit
- Resolved an issue with Datto RMM where companies on the deployment tab were not being integrated
- Resolved an issue in which elevation actions were not updating with the policy last match
- Resolved an issue with uppercase hashes being converted to lowercase
- Resolved a permissions issue between clients and partners
- Resolved an issue with duplicate permit policy creation
- Resolved an issue with the redirection of several locations in the Portal to Beta2
New Features
- New Help and Support drop-down menu available in the left-hand navigation menu
- Added MAC OS as an option to the CopyApplication function
- Added feature for new organizations to access the VDI environment
- Added options to the Remove Unused Policies features
- Added the option to include IP ranges in a Tag (not CIDR notation)
Improvements
- Improved the Service Errors Page to include the ThreatLocker version
- Improved automatic email generation when creating a ticket
- Improved the support of Polish characters in the tray
- Improved the dropdown menu options for modules
- Improved the location of new policies that are listed as āafterā to not show up after the Default-Deny policy
- Improved the HelpDesk options for child organizations without Co-Managed Direct Support
- Improvements to UX throughout
- Improved the System Audit Log to include the approval request GUID
- Changed from Twitter feed to the Facebook updates feedĀ
- Improved the redirect location when users log out
2/10/2023
Bugs and Fixes
- Solved an issue with the ThreatLocker Testing Environment where hitting āDiscardā could sometimes recognize as āEnd and Captureā
- Solved an issue with the ThreatLocker Testing Environment where Maintenance Mode was not working properly due to time sync issues
- Solved an issue where moving a user to a new organization would not update the userās apps database to the new organization
2/9/2023
Improvements
- Improved the handling of certificates in the registration process
- Improved the manual option selections to create a rule under Permit Applications in the Unified Audit
New Features
- Added ThreatLocker Ops to the Product List Dropdown Menu and Quotes Page
- Added Configuration Management to the Product List Dropdown Menu and Quotes Page
1/30/2023
Bugs and Fixes
- Solved an issue that was preventing a report from populating and providing an export option
- Solved an issue in which the application definitions were not downloading to apps.db due to being moved between hierarchy levels
- Solved an issue in which searching for computers after going to the last page would not reset to the first page after completing the search
- Solved an issue where information in the portal would appear skewed on small computer screens
- Solved an issue where the existing approval request process was not suggesting custom rules appropriately and instead lead to a Service Connection error message
- Solved an issue in which the MAC API and WebUI were not copying policies to the correct hierarchy levels
- Solved an issue in which MAC Computer Groups in new organizations were being set to indefinite learning periods by default instead of 21 days
- Solved an issue in which password managers were automatically putting saved passwords into the Multifactor Authentication Field
- Solved an issue with the "Enable Learning and Rescan Baseline" checkbox
- Solved an issue in which non-US Administrators were able to select ITAR compliance via the Organization Settings
- Solved an issue which allowed double wildcards within the User Interface
- Fixed an issue with App Definitions and Hashes in which custom rules would be associated with a single hash, possibly blocking future updates
- Fixed an issue within the portal that caused a customer to be charged incorrectly
- Solved an issue that led to agreement quantities not updating correctly according to the data
New Features
- Add Nerdio to dropdown under "Select your Deployment Method" in the deployment Center
- The Mac Agent can now download hashes without needing to click Deploy Policies.
- Added PutCore Support for MAC
Improvements
- Removed Pending and Approved escalation options from the Approval center drop down, except in multi-level approval request options
- Improved the process of verifying default computer group creation during the creation of New Organizations
- Improved the WebUI and API process where a new default group and a database are created when creating a New Organization
- Added an error message for users attempting to create a policy named "N/A"
- Added an option to end a scheduled maintenance mode via the API
- Added a "Select All" checkbox in the Unified Audit
- Added Organization Name in requests from approval center and unified audit.
- Added a hyperlink to Knowledge Base website back to the web portal
- Improved the process for policies in which multi-application suggested policies successfully add all applications associated with them.
- Added a new permission level to allow access to Organization level only, and exclude any Child Organization levels
- Improved the background process and speed of creating a computer group
- Added search options by ticket number and ticket subject in the Mobile Help Desk
- Improved customer options on the Options tab on computer, group, and organization popups
- Added functionality where newly created child organization will inherit Options from a Template organization within the parent.
- Added function to add a note to modified times with Action logs in the Unified Audit
- Improved the process in which the platform product will automatically be selected and cannot be disabled
- Added a field in the Payment Details for Purchase Order numbers
- Added function to log when the "Remove Unused Policies" button is used in the System Audit
- Improved the Update Stub options to Support Proxy URLs
- Improved the Debug options by removing from Computer Settings and giving exclusive access to master accounts
1/5/2023Ā
Bugs and Fixes
- Resolved an issue where specifying * (any) Path and [] (empty/null) Process shows as matching in the Permit Application popup
- Resolved an issue where navigation buttons on the Storage Devices page was not correctly progressing to the next page
New Features
- Added proxy configuration for computers, computer group, and organizations
- Added option to hide details of folders elements
- Added ability to set an expiration date on storage approvals directly from approval
- User login data records now contain geolocation data for enhanced security
Improvements
- Improved move computer functionality between organizations ā Policies for Built-in Applications and Computer Specific Applications will now be transferred over with the move
- Enhanced ITAR Compliance functionality
- Increased total number of users that can be applied to a storage policy
- Device names may now be modified from the Storage approval windowĀ Ā
12/9/2022
Bugs and Fixes
- Fixed matching applications by Created By Process and Certificates
- Resolved an issue where Agreement Quantity and License Count values were mis-matched
- Resolved an issue where the Configuration type was not displaying properly
- Fixed a Permissions issue involving Maintenance Mode Popup
- Fixed a Permissions issue involving Permit Application Popup
- Resolved an issue where the type of approval request was not being properly displayed the header
- Fixed formatting issues in Partner Resources Page.
- Fixed an issue where the matching applications option was displayed despite no matches made
- Revised Application Policy Popup formatting
- Revised error message prompt to be displayed when attempting to save an empty Application Definition
New Features
- Added enhanced security to NAC Policies and NAC Authorization Hosts
Improvements
- Improved user Authorization pertaining to Help Desk ticket permissions (create, view, etc.)
- Added an error message which displays when attempting to merge applications of different OS types
- Improved performance on the Policies, Storage Policies, and Approvals when attempting to load Azure Directory Groups
- Revised and unified language used in āStart Trialā links
- Improved Deploy Policies functionality
- Added support for duplicate naming of parent and child applications
- Improved audit logging policies
10/31/2022
Bugs and Fixes
- Resolved an issue where expired trials were not showing pending quotes when redirected
- Resolved an issue some customers experienced when trying to update a ticket that was just created
- Resolved an issue on the edit Administrator page where pressing the 'Enter' key would clear the value inside the Password field
- Resolved an issue where the Export of Application Files would include 'DELETED' items
- Resolved an issue with our PartnerProvision API where the data returned was not real-time data
- Resolved an issue where NAC objects were duplicated in the list
- Resolved an issue some customers experienced where duplicate entries were being created per Storage device
- Resolved an issue where the ITGlue mapping was limited to 50 items for some customers
- Resolved an issue some customers experienced where their login would fail to redirect from portal.threatlocker.com for Child Organizations
- General bug fixes and performance improvements
New Features
- Added the ability to pass an OgranizationId through to our Reports API when getting Report Data
- Added fields for Ticket Number and Comments to Storage Policies - these are pulled from the Approval page when approving Storage Requests
- Added configuration for how ThreatLocker will close tickets using the ConnectWise Manage Integration
- Added the ability to restrict Storage Policies to users from Approval Requests
- Added the ability to add expiration to Storage Policies from Approval Requests
- Added the ability to name the Storage Device from Approval Requests
Improvements
- Added more details to the System Audit logging when changing Ringfencing within a Policy
- Added validation to Regex rules when adding to an Application definition
- Improvements to learning regarding empty files
9/13/2022
- Improved logging to the System Audit page to include maintenance mode used when approving a request
- Improvements to moving policies from the Permitted Applications page
- Added the ability to search by display name on the Organizations page
- Performance improvements to the File History page to reduce load timeĀ
- Introduced cloud-based installation using ThreatLocker VDIs with Risk Center (for preapproved Beta testers only). See the associated article here.
- Resolved an issue some customers experienced with application rules failing to refresh when editing an application from the audit
- Resolved an issue some customers experienced when attempting to delete a Super Admin causing an error even when other Super Admins were still present
- Resolved issue some customers experienced with ITGlue integration duplicating company entries
- Minor Bug Fixes and Improvements
- Resolved an issue some customers experienced with application rules not automatically loading into the application page when viewed from the Unified Audit
- Improvements to learning for the LogMeIn Rescue Applet application
- Added the ability to export filtered results from an application definition
- Added the ability to ignore approval requests in bulk
- Added a message when processing approval requests to alert you if an application has an existing policy applied to the requesting computer
- Ā Added support for USB Manufacturers in Storage Control
- Added the ability to define custom User Roles and apply those to Administrators
- Performance improvements to the Permitted Applications pageĀ
8/31/2022
New Features
- Added individual computers to NAC 'Object' dropdowns in 'Source Location'
- Added an error message to the Help Desk when a user attempts to create a new ticket without providing a summary
- Added an update button to the Deployment Center when manually updating the endpoint count
- Added additional logging in the System Audit when changing NAC policies and Authorization Hosts
- Added the ability to disable local login to ThreatLocker if SSO is enabled
- Added a banner to show users on trial when their trial is set to expire
- Added support to the ConnectWise Manage Integration to select the default contact if the requestor email does not match a contact within the integration
Improvements and Bug Fixes
- Improvements to ThreatLocker Access settings - child org settings will now be copied from the parent org
- Improvements when approving a request using custom rules to also create a hash rule
- Improved logging in the System Audit to log the child org a group is a member of when the ThreatLocker Version is changed on that computer group
- Resolved an issue some customers experienced when receiving a password reset email it contained a link to the beta portal instead of the production portal
- Improvements in the handling of empty certificates in Approval Requests
- Resolved an issue some customers experienced when attempting to run the Blocked Files in the Selected Date Range report
- Improvements to Help Desk to have better visibility when attaching pictures or having long text in a ticket
- Improvement to Storage Control to prevent devices from using the same serial number
- Improvements to the Deployment Center to change the Learning computers count logic
- Resolved an issue some customers experienced with Cyber Hero Request Instructions not saving the 'Use Organization Settings' setting
- Resolved an issue some customers experienced with grandchild organizations being unable to view child organization applications
- Resolved an issue some customers experienced with the Permit Application page having a delay in loading
- Resolved an issue some customers experienced with the type of request not being added in the subject of request notification emails
8/18/2022
New Features
- Added a Help button to the SSO setup page
- Added a Switch to Beta button to make it easier if you are testing new Beta features
- Added ThreatLocker Tamper Protection logs to the 'Remove White Noise' filter on the Unified Audit
- Added the ability to adjust the column widths on the Organizations page
- Added support to the ConnectWise Manage Integration to select the default contact if the requestor email does not match a contact within the integration
Improvements and Bug Fixes
- Improvements to Approval Request links in emails
- Improvements to System Audit logging
- Improvements to the Signup page for new Trials
- Improvements to Storage Control Policy creation page
- Resolved an issue some customers experienced with Passwordless Login always logging out after 30 minutes, even if the user selected a longer inactivity logout time
- Resolved an issue some customers experienced with Cyber Hero Management settings not saving for child organizations if the parent organization did not have Cyber Hero Management enabled
- Resolved an issue some customers experienced with their Help Desk tickets crashing when attempting to reply
- Resolved an issue some customers experienced where the Update Contact Details page required input multiple times
- Resolved an issue some customers reported with the Requestor reason becoming unreadable when an Approval was escalated to MSP via Cyber Hero Management
- Resolved an issue some customers experienced with the type of request not being added in the subject of request notification emails
- Resolved an issue some customers experienced with the Permit Application page having a delay in loading
7/28/2022
- Implemented performance improvements to the Permit Applications page
7/27/2022
New Features
- O356 SSO support was added for login. See KB here.
- Added the ability to use a pipe character as a delimiter to add multiple specifications in the same filter textbox in the Unified Audit. See KB here.
- Added Requester email address and reason to Storage Requests
- Added feature to notify requesters when their Storage Requests are processed - provided they have input their email address into their request
- Added support for storage device serial numbers that include special characters
- Added the ability to sign quotes using a mobile web browser
- Added support for plus sign characters in usernames
- Added hostname to System Audit entries when the ThreatLocker Service is restarted
- Added button to download EU Partner Terms and Conditions to the Terms popup
Bug Fixes
- Resolved an issue some customers experienced with the bottom menu items being omitted when using the screen zoomed in
- Improvements to logging of activity from the mobile app
- Minor UI improvements and bug fixes
- Improvements to logging of activity from the mobile app
- Improvements and bug fixes to the Deployment Center page
- Improvements to data upload for machines that have been offline
- Improvements to HelpDesk
- Resolved an issue some customers experienced with the bottom menu items being omitted when using the screen zoomed in
- Fixed an issue some customers experienced with ConnectWise Integration tickets failing to be closed in ConnectWise when they were closed in ThreatLocker
- Resolved an issue some customers experienced when attempting to load a Storage Control request from the tray and using the 'Login as Admin' button sending the user to a No Access page
- Resolved an issue some customers experienced when completing approval requests the default 'Rules' options would be reset when 'CheckFileHistory' was used
- Resolved an issue some customers experienced when creating a password hitting the Enter key refreshed the page instead of saving the password
- Resolved an issue some customers experienced in which Passwordless Login wasn't honoring the user's extended logout time
- Security improvements to Super-Admin Child permission
- Fixed an issue some customers experienced with NAC policies not being created via group templates when deployed using an RMM
6/16/2022
- Minor improvements and bug fixes
- Improvements to Reports Page
- Resolved an issue some customers experienced with certificate data occasionally not displaying properly
- Improvements to Resolve Ticket prompt making the feedback optional
- Resolved an issue some customers experienced with links included in emails redirecting them incorrectly
- Resolved an issue some customers experienced in which they received an error when redirecting from the Policies Page Last Match column
- Improvements to Super-Admin Child permissions
- Resolved an issue some customers experienced with files not being added if Installation Mode was ended prematurely
6/9/2022
New Features
- New Deployment Center Dashboard to add visibility to deployment progress
- Added an alert if trying to export more data than a CSV can contain
Improvements
- Performance improvements
- Improvements to processing Approval Requests to include an email to the Requestor when an Approval Request is added to an existing Application Definition
- Improvements to generating reports to add the ability to download large reports directly, saving browser resources
- Improvements to the Help Desk to permit attaching zip files
- Improvements to NAC policies to eliminate Global options until this feature is supported
- Improvements to the RMM and Script Window to link to the Deployment KBs
- Improvements to the Help Desk to provide better visibility of the Status of a ticket
- Improvements to Approval Request Reports to include comments and Requestor reason
- Removed source port from NAC policies to simplify the process
- Improvements to setting up Cyber Hero Management
- Improvements to the Datto Integration company mapping to sort clients alphabetically
Bug Fixes
- Minor bug fixes
- Resolved an issue some customers experienced when opening a ticket through the Help Desk, the text field could be cleared when the page refreshed
- Resolved an issue some customers experienced with super admins being unable to move computers to other organizations when managing a child organization
- Resolved an issue some customers experienced with super admin child when making changes to the parent level policies
- Resolved an issue some customers experienced in which notifications from an Approval Request were not linking to the request
- Resolved an issue some customers experienced in which navigating to a different page while in a LiveChat with a Cyber Hero would open a new ticket
- Resolved an issue one customer experienced with their Datto Integration resetting
- Resolved an issue with the Help Desk in which some customers occasionally couldn't save the ticket
- Resolved an issue in which the Confirm Ticket Resolution popup wasn't working correctly in Firefox browser
- Resolved an issue some customers experienced with the DUO integration settings showing incorrectly for some users
- Resolved an issue some customers experienced with Pending and Ignored Approval Requests failing to populate the Requestor's email address
6/3/2022
- Health Dashboard page is fully live
5/26/2022
New Features
- Added a Health Dashboard page(only available in the menu on Beta)
5/23/2022
Fixes and Improvements
- Resolved an issue in which the cursor wasn't automatically returning to the input box when logging in using OTC
- Resolved an issue some customers experienced with the Edit Application button showing an error
- Resolved an issue some customers experienced with the System Audit Page searching by UTC instead of the configured time zone of the organization
- Made improvements to how Certificates are displayed in the Unified Audit
- Changed the ConnectWise Integration label to Active
- Fixed an issue some customers experienced in which the entire name of the organization they are managing was not visible in the upper right-hand corner of the portal
5/11/2022
- Added a link to easily switch to the beta portal from the live portal
- Improvements to OTC to include a 'Reset OTC for Next Login' button and new QR Code generation when switching from OTC to SMS to OTC again
- Improvements to enforce MFA functionality
- Added the ability to open a ticket in the Help Desk for a child organization as an admin of the parent organization
- Improvements to Learning Mode to now learn SHA256 Hashes
- Resolved an issue certain customers experienced being prompted to confirm contact details on every login when using DUO
- Enhancements and bug fixes to IT Glue Integration
- Performance improvements to the Unified Audit page
- Improvements to permissions around making Network Ringfencing changes
- Fixed an issue some customers experienced with ConnectWise Agreements failing to update
- Add the ability to filter by Computer Groups on the Computers Page
- Fixed an issue some customers experienced that when using the Policies Export button, deleted Policies were also exported
- Resolved an issue some customers experienced that not all usernames for an organization were being populated in the Username dropdown on the System Audit Page
- Resolved an issue some customers experienced in which Policies created at the grandchild org level were applied to the grandparent org and not the parent org as expected
- Improvements to the 'Show Computers for Child Orgs' checkbox on the Computers Page to have a default status of selected
- Fixed an issue some customers experiences with the Help Desk Page not showing Resolved tickets as expected when the 'Resolved Tickets' checkbox was selected
- Resolved an issue one customer experienced with Policies being incorrectly created in multiples for files that meet a specific criteria
- Improvements to the Help Desk Page to include the ability for parent organizations to open tickets for child organizations
- Resolved an issue some customers experienced with enabling Learning Mode from the quick dropdown on the Computers Page not being logged correctly in the System Audit
- Resolved an issue some customers experienced that when editing their own administrator settings, they received an error
- Resolved an issue in which some customers failed to receive the Update Contact Details page if admins changed enforced MFA settings
- Added the ability to sort in ascending and descending order the Action Type, Hostname, Policy Action, Username and Date/Time in the Unified Audit
- Moved the 'Continue' button on the Setup MFA page for a better user experience
- Added the option to Elevate silently in the Policy window (Elevate Silently will be supported in ThreatLocker Version 7.2 or greater)
4/22/2022
- Improvements to GeoFencing login restriction
- Resolved an issue some customers experienced with rebranding the ThreatLocker Logo
- Improvements to the ThreatLocker Request and Tray Notification customization feature
- Improvements to the Help Desk Search fields
- Fixed an issue some customers experienced with the User list on the Login Settings Page
- Improvements to the user interface of the System Audit page
- Added a popup reminder on login for customers that have support tickets to respond to
4/18/2022
- Fixed an issue some customers experienced with ConnectWise Agreements not updating as expected
- Fixed an issue some customers experienced with the ConnectWise Integration page
- Made improvements to the System Audit page to permit searching by GUID of the ObjectID
- Fixed an issue some customers experienced with the Application Definition failing to properly export certificate information
- Fixed an issue some customers experienced with deleting administrator accounts
- Improvements to Help Desk textboxes
- Improvements to Learning Mode
- Fixed an issue some customers experienced with the ConnectWise Integration Agreements not updating as expected
- Improvements to the Edit Computer Groups Page
- Improvements to the UI functionality when utilizing the 'Move Computer' button on the Computers Page
- Resolved an issue some customers experienced when attempting to use the 'Export' button on the Policies Page
- Resolved an issue in which some customers were able to edit the ThreatLocker Access settings without super-admin permissions
- Improvements to the ordering of Network Access Control Policies
- Corrected an issue in which an entry in the Unified Audit would not link to the Network Access Control Policy that applied
- Corrected an issue some customers experienced in which Network Access Control continued logging network traffic once it was disabled
- Improved functionality of the 'Return to Parent' button
- Improvements to the Update Contact Details page
- Added the option to search by subject on the Help Desk Page
- Improved functionality of the Resolved/Not Resolved Ticket window popup
- Improved the functionality of policies created by using template groups
- UI improvements to the Help Desk Page
- Improvements to the functionality of the Login Settings Page
- Improvements to the policy creation page pertaining to policies created without applications
- Improvements to the IT Glue Integration pertaining to mapping and asset creation
- Resolved an issue some customers experienced when adding Tags to a Policy
- Resolved an issue some customers experienced in which the 'Resolve Ticket' button on the Help Desk page wasn't marking tickets as resolved
- Resolved an issue some customers experienced in which disabling products from the Organizations Page was incorrectly causing the 'Configure Cyber Hero Management' button to populate
- Resolved an issue in which some customers were unable to view and make changes to the ThreatLocker Tray Notification Appearance in the Default Policy
- Resolved an issue some customers experienced with the IT Glue Integration not correctly saving certain settings
- Resolved an issue some customers experienced with the Datto Integration in which the Auto-Push feature was failing to push large batch jobs
- Performance improvements on the Computers Page
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