Customizing the Request Window Appearance

Approval Request Window

When a user experiences a blocked application, they are presented with a window where they can request access to the software. 

Beginning with ThreatLocker Windows Agent 7.7 or Mac Agent 4.0, the Request Window can be customized. Customizations can be made on any policy set to deny and allow users to request access.

Applying Customization

Navigate to Application Control > Policies. 

Select the deny policy to customize the Request Window for. Many admins choose to apply this customization to the Default-Deny Application Control policy.

In the Edit Policy sidebar, toggle on "Show Notification and Allow User to Request" located in the End User Experience section.

Once that is toggled on, the "ThreatLocker Tray Notification" tab will be available at the top of the Edit Policy sidebar.

Select that tab.

Scroll down to the Request Window Appearance section.

1. Title - (Deprecated field, awaiting removal from the UI)
2. Message - Customize the italicized text that will be displayed to end users in the message input box.
3. Make Including a Message Mandatory - Select the checkbox to require end users to include a message. Once selected, users will be unable to send a request if this field is left blank. 
4. Email Message - Customize the italicized text that will be displayed to end users in the email input box. 
5. Make Including an Email Address Mandatory - Select the checkbox to require end users to include an email address. Once selected, users will be unable to send a request if this field is left blank. 
6. Attach file with request - Toggle on to default the "Attach a copy of the file with the request" checkbox located on the Approval Request window to be selected by default.
7. Send Button Text - Customize the text displayed on the Send button
8. Login As Administrator Button Text - Customize the text on the Login As Administrator button (Not included in Mac Groups)
9. Cancel Button Text - Customize the text on the Cancel button

Be sure to click the "Save" button to save the changes. Changes will be applied after the next Agent restart.

End users will receive this customized Request Window when they receive a block from this specific policy.

Customizing the Logo and Application Text

For assistance replacing the ThreatLocker logo with a custom logo, see the associated article here: Branding – Changing an Organization Logo | ThreatLocker Help Center

For assistance replacing the ThreatLocker application name with custom text, see the associated article here: Branding - Changing the App Name | ThreatLocker Help Center