Help CenterNOTE: This KB contains instructions on how to uninstall ThreatLocker on Windows XP/Server 2003. To uninstall ThreatLocker on a Windows 7 or higher machine, see this KB instead: Uninstalling the ThreatLocker Agent
**Uninstalling ThreatLocker is not a solution to issues and it can make them harder to diagnose. If you are experiencing issues, please contact the Cyber Heroes.**
Temporarily Disable ThreatLocker on Windows XP/Server 2003
If you are trying to troubleshoot functionality issues with an application to verify that ThreatLocker is not responsible, we recommend that you don't uninstall the ThreatLocker application. Instead, you can temporarily stop the ThreatLocker Service.
ThreatLocker cannot be uninstalled or stopped while Tamper Protection is enabled.
To temporarily stop the ThreatLocker service:
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Disable Tamper Protection (For instructions on how to disable tamper protection, please refer to our article) -- Disabling Tamper Protection
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Open Command Prompt as an Administrator.
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Type "net stop threatlockerservice" to stop the ThreatLocker Service.
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Type "net stop threatlockerdriver" to stop the ThreatLocker Driver.
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Press Enter.
Uninstalling ThreatLocker on Windows XP/Server 2003
To uninstall ThreatLocker on Windows XP/Server 2003, you will need to use our stub uninstaller.
For a successful uninstall of the ThreatLocker agent on Windows XP/Server 2003:
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Disable Tamper Protection (For instructions on how to disable Tamper Protection, please refer to our article) -- Disabling Tamper Protection
After you have Disabled Tamper Protection, the computer status will show the following message:
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Download the uninstaller that best suits your operating system (x64 or x86):
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Double-click the stub uninstaller to launch the executable.
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You may get a prompt to launch an application as a certain user. Please use a user with administrative privileges to proceed with the uninstall.
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ThreatLocker will now uninstall.