Help CenterNote: This Advanced Setting requires ThreatLocker Windows Agent 10.6.1 or later. This setting is not currently supported on macOS.
When a user attempts to run an application that is not permitted by policy, the ThreatLocker agent displays a notification indicating that the application has been blocked. By default, this notification includes a Request Access button that allows users to submit an Application Approval Request.
The Tray Settings - Show Request Access on Blocking Advanced Setting lets you hide the Request Access button in the blocked application notification. This is useful for organizations that approve only a predefined set of applications and do not want users to submit requests for unapproved software.
For even greater control over application requests, this setting can be used alongside the Tray Settings - Menu Customization Advanced Setting to hide the Blocked Items option from the ThreatLocker tray menu. When both settings are configured, users will not be able to request access from either the blocked application notification or the tray menu.
For information on configuring the Tray Settings - Menu Customization Advanced Setting, refer to the Tray Settings - Menu Customization | ThreatLocker Help Center Knowledge Base article.
Configure the Tray Settings - Show Request Access on Blocking Setting
- Navigate to the Advanced Settings page.
- Select + New Setting in the upper-left corner. This opens the Create Setting side panel.
- From the Setting Type dropdown, select Tray Settings - Show Request Access on Blocking.
When you select this option, the 'Parameters' section will populate with a switch titled 'Show Button'. By default, the button will be switched 'on'. This means that the 'Request Access' button will be visible in the pop-up window.
When the 'Show Button' switch is switched 'off', the 'Request Access' button is not visible, and users will not be able to use these pop-ups to send approval requests.
Once you have confirmed all parameters are set, select the 'Create' button at the bottom of the page.
Ensure that the 'Update Agents' button in the top left corner of the page is selected to apply your settings.
