Help CenterNote: This Agent Setting requires ThreatLocker Windows Agent 10.6.1 or above. This Agent Setting is not currently available on macOS.
When a user attempts to execute an application for which they do not have a policy, a pop-up window will display. This window informs users that the application has been blocked and offers a 'Request Access' button to request permission to execute the application. Depending on your organization's preferences, ThreatLocker now provides a way to remove the 'Request Access' button from this pop-up window. This approach benefits organizations that prefer to create policies for essential applications only, thereby preventing users from requesting access to applications that have not been approved by an administrator. To better regulate requests for application access, you can use this Agent Setting in tandem with the 'Tray Settings - Menu Customization' Agent Setting and hide the 'Blocked Items' Menu Button. This will restrict users from accessing the 'Blocked Items' tray option, which also allows users to request access to applications. For further information on how to apply the 'Tray Settings - Menu Customization' Agent Setting, please navigate to the following article:
Tray Settings - Menu Customization | ThreatLocker Help Center
To hide the 'Request Access' button, create a new agent setting in the 'Agent Settings' page. In the 'Setting Type' dropdown, select 'Tray Settings - Show Request Access on Blocking'.
When you select this option, the 'Parameters' section will populate with a switch titled 'Show Button'. By default, the button will be switched 'on'. This means that the 'Request Access' button will be visible in the pop-up window.
When the 'Show Button' switch is switched 'off', the 'Request Access' button is not visible, and users will not be able to use these pop-ups to send approval requests.
Once you have confirmed all parameters are set, select the 'Create' button at the bottom of the page. Ensure that the 'Update Agents' button in the top left corner of the page is selected to apply your settings.
