Help CenterNote: This Advanced Setting requires ThreatLocker Windows Agent 10.5 or later.
The Tray Settings - Helpdesk Redirect URL Advanced Setting allows you to redirect users to a specified URL after they submit an Application Approval Request. The URL can be any valid web address, enabling you to direct users to resources such as a support page, a Knowledge Base article, a help desk portal, or an internal website.
Previously, this setting was configured through Tray Settings when editing a computer group, which limited it to a single group at a time. As an Advanced Setting, it can now be applied to an entire organization, a specific computer group, or an individual computer. This setting cannot be assigned to a global group.
Configure the Tray Settings - Helpdesk Redirect URL Setting
- Navigate to the Advanced Settings page.
- Select + New Setting in the upper-left corner. This opens the Create Setting side panel.
- From the Setting Type dropdown, select Tray Settings - Helpdesk Redirect URL.
- Ensure the correct group or computer is selected in the 'Applies To' dropdown.
- The 'Parameters' section will now display an input field titled 'Redirect Url'. Insert your specified URL here, then select the 'Create' button at the bottom of the screen.
- Once you have created your new Advanced Setting, select the 'Update Agents' button in the top left corner of the 'Advanced Settings' page.
Once the agent has been updated, users will be redirected to the URL you specified any time they submit an application request.