Help CenterYou can set any Deny Policy with the option to request to notify you via SMS message when a user requests permission for an item that was blocked by that Policy. You will need to add your cell number to the notifications for the Policy you wish to be alerted for.
Many people set this on their Default Policy.
Configuration
Log into the ThreatLocker Portal and navigate to the Modules dropdown in the left-hand tab. Select application control from the dropdown.
From here, navigate to the 'Policies' tab on the right-hand side of the screen. From here, you can search for your desired policy. Remember to select the group this policy applies to.
Select the policy you wish to enable this feature on, then scroll to the bottom of the 'Edit Application Policy' popout window. Here, you will see a table labeled 'End User Experience'.
From here, you can enable the switches labeled 'Show Notification and Allow User to Request' and 'Email/SMS Administrator on Request'. You will then be prompted to enter information into the field. To add a phone number to this list, put ‘sms:’ followed by the desired phone number. Once this is inserted, select the ‘Save’ button at the bottom of the page.
Note: Any non US cell numbers require the country code to be added (i.e. UK numbers require +44 instead of the number, e.g. sms:+447789456123).
Finally, select to 'Deploy Policies'.
When a user requests access to a file blocked by this policy, a text message with a link to the Approval Page for the request will be sent to the number specified.