Registering Mobile Devices for Secure Network Access

ThreatLocker® provides a mobile application that extends Secure Network Access control capabilities to mobile devices. Once the app is installed and the device is registered, administrators can enforce policies that control the device's access to SaaS applications and websites.

Coming soon: QR code that can be shared with end users to make installation and provisioning easier.

Overview

This article explains how users can register a mobile device using the ThreatLocker app and how administrators approve the device to enable Secure Network access.

Mobile registration includes:

• Submitting a registration request from the mobile app

• Administrator approval in the Portal

• Automatic configuration of Secure Network access

Secure Network access is not available until the device is approved and fully configured.

Prerequisites

Before registering a device, ensure:

• Secure Network is enabled in your ThreatLocker Portal

• The user has:

  • A valid phone number or email address

  • A valid group key provided by an administrator

• The ThreatLocker Access App is installed on the device:

  • iOS

  • Android

Note:  The group key links the device to your organization during registration.

Initial App Launch and User Registration

The ThreatLocker app can be pushed through your MDM or downloaded from the App Store or Play Store.

Register a Mobile Device

1. Open the ThreatLocker Access App.

2. Enter:

   • Phone number or email address

   • Group key

3. Select 'Register'.

Result:

• A registration request is submitted

• The device is placed in a 'Pending' state

• The user must wait for administrator approval

Approving Mobile Devices in the ThreatLocker Portal

A ThreatLocker administrator must review and approve each new mobile device.

Sign in to the ThreatLocker portal.

Navigate to Devices > Pending Devices.

Locate and select the checkbox next to the mobile device entry or entries you want to approve.

Choose:

• Approve to enroll the device
• Reject to deny the request

What Happens After Approval

Once a device is approved:

• The system automatically configures Secure Network access

• The mobile app updates with the required connection settings

• The user may be prompted to complete setup if needed (inserting the group key

User Experience

Users will see the following:

1. Registration

   • Enter details and submit request

   • App shows a pending status

2. Pending

   • Waiting for administrator approval

   • Secure Network access is not yet available

3. After Approval

   • App receives configuration or prompts for setup

4. Ready

   • Device shows connected/ready

   • Secure Network access is available

Troubleshooting

Device stuck in Pending

• Confirm the device has been approved in:

  • Devices > Pending Devices

Approved but no Secure Network access

• Verify Secure Network is enabled for your organization

• Ask the user to reopen the app and complete any setup prompts

App repeatedly prompts for setup

• Ensure the user completes the in-app configuration steps

• Have the user fully close and reopen the app if needed