Portal Release Notes 2022 | ThreatLocker Help Center

12/9/2022

Bugs and Fixes

Fixed matching applications by Created By Process and Certificates
Resolved an issue where Agreement Quantity and License Count values were mis-matched
Resolved an issue where the Configuration type was not displaying properly
Fixed a Permissions issue involving Maintenance Mode Popup
Fixed a Permissions issue involving Permit Application Popup
Resolved an issue where the type of approval request was not being properly displayed the header
Fixed formatting issues in Partner Resources Page.
Fixed an issue where the matching applications option was displayed despite no matches made
Revised Application Policy Popup formatting
Revised error message prompt to be displayed when attempting to save an empty Application Definition

New Features

Added enhanced security to NAC Policies and NAC Authorization Hosts

Improvements

Improved user Authorization pertaining to Help Desk ticket permissions (create, view, etc.)
Added an error message which displays when attempting to merge applications of different OS types
Improved performance on the Policies, Storage Policies, and Approvals when attempting to load Azure Directory Groups
Revised and unified language used in “Start Trial” links
Improved Deploy Policies functionality
Added support for duplicate naming of parent and child applications
Improved audit logging policies

10/31/2022

Bugs and Fixes

Resolved an issue where expired trials were not showing pending quotes when redirected
Resolved an issue some customers experienced when trying to update a ticket that was just created
Resolved an issue on the edit Administrator page where pressing the 'Enter' key would clear the value inside the Password field
Resolved an issue where the Export of Application Files would include 'DELETED' items
Resolved an issue with our PartnerProvision API where the data returned was not real-time data
Resolved an issue where NAC objects were duplicated in the list
Resolved an issue some customers experienced where duplicate entries were being created per Storage device
Resolved an issue where the ITGlue mapping was limited to 50 items for some customers
Resolved an issue some customers experienced where their login would fail to redirect from portal.threatlocker.com for Child Organizations
General bug fixes and performance improvements

New Features

Added the ability to pass an OgranizationId through to our Reports API when getting Report Data
Added fields for Ticket Number and Comments to Storage Policies - these are pulled from the Approval page when approving Storage Requests
Added configuration for how ThreatLocker will close tickets using the ConnectWise Manage Integration
Added the ability to restrict Storage Policies to users from Approval Requests
Added the ability to add expiration to Storage Policies from Approval Requests
Added the ability to name the Storage Device from Approval Requests

Improvements

Added more details to the System Audit logging when changing Ringfencing within a Policy
Added validation to Regex rules when adding to an Application definition
Improvements to learning regarding empty files

9/13/2022

Improved logging to the System Audit page to include maintenance mode used when approving a request
Improvements to moving policies from the Permitted Applications page
Added the ability to search by display name on the Organizations page
Performance improvements to the File History page to reduce load time
Introduced cloud-based installation using ThreatLocker VDIs with Risk Center (for preapproved Beta testers only). See the associated article here.
Resolved an issue some customers experienced with application rules failing to refresh when editing an application from the audit
Resolved an issue some customers experienced when attempting to delete a Super Admin causing an error even when other Super Admins were still present
Resolved issue some customers experienced with ITGlue integration duplicating company entries
Minor Bug Fixes and Improvements
Resolved an issue some customers experienced with application rules not automatically loading into the application page when viewed from the Unified Audit
Improvements to learning for the LogMeIn Rescue Applet application
Added the ability to export filtered results from an application definition
Added the ability to ignore approval requests in bulk
Added a message when processing approval requests to alert you if an application has an existing policy applied to the requesting computer
Added support for USB Manufacturers in Storage Control
Added the ability to define custom User Roles and apply those to Administrators
Performance improvements to the Permitted Applications page

8/31/2022

New Features

Added individual computers to NAC 'Object' dropdowns in 'Source Location'
Added an error message to the Help Desk when a user attempts to create a new ticket without providing a summary
Added an update button to the Deployment Center when manually updating the endpoint count
Added additional logging in the System Audit when changing NAC policies and Authorization Hosts
Added the ability to disable local login to ThreatLocker if SSO is enabled
Added a banner to show users on trial when their trial is set to expire
Added support to the ConnectWise Manage Integration to select the default contact if the requestor email does not match a contact within the integration
Added new Permitted Applications page where users can view all permitted applications in their environment along with the policies associated with those applications

Improvements and Bug Fixes

Improvements to ThreatLocker Access settings - child org settings will now be copied from the parent org
Improvements when approving a request using custom rules to also create a hash rule
Improved logging in the System Audit to log the child org a group is a member of when the ThreatLocker Version is changed on that computer group
Resolved an issue some customers experienced when receiving a password reset email it contained a link to the beta portal instead of the production portal
Improvements in the handling of empty certificates in Approval Requests
Resolved an issue some customers experienced when attempting to run the Blocked Files in the Selected Date Range report
Improvements to Help Desk to have better visibility when attaching pictures or having long text in a ticket
Improvement to Storage Control to prevent devices from using the same serial number
Improvements to the Deployment Center to change the Learning computers count logic
Resolved an issue some customers experienced with Cyber Hero Request Instructions not saving the 'Use Organization Settings' setting
Resolved an issue some customers experienced with grandchild organizations being unable to view child organization applications
Resolved an issue some customers experienced with the Permit Application page having a delay in loading
Resolved an issue some customers experienced with the type of request not being added in the subject of request notification emails

8/18/2022

New Features

Added a Help button to the SSO setup page
Added a Switch to Beta button to make it easier if you are testing new Beta features
Added ThreatLocker Tamper Protection logs to the 'Remove White Noise' filter on the Unified Audit
Added the ability to adjust the column widths on the Organizations page
Added support to the ConnectWise Manage Integration to select the default contact if the requestor email does not match a contact within the integration

Improvements and Bug Fixes

Improvements to Approval Request links in emails
Improvements to System Audit logging
Improvements to the Signup page for new Trials
Improvements to Storage Control Policy creation page
Resolved an issue some customers experienced with Passwordless Login always logging out after 30 minutes, even if the user selected a longer inactivity logout time
Resolved an issue some customers experienced with Cyber Hero Management settings not saving for child organizations if the parent organization did not have Cyber Hero Management enabled
Resolved an issue some customers experienced with their Help Desk tickets crashing when attempting to reply
Resolved an issue some customers experienced where the Update Contact Details page required input multiple times
Resolved an issue some customers reported with the Requestor reason becoming unreadable when an Approval was escalated to MSP via Cyber Hero Management
Resolved an issue some customers experienced with the type of request not being added in the subject of request notification emails
Resolved an issue some customers experienced with the Permit Application page having a delay in loading

7/28/2022

Implemented performance improvements to the Permit Applications page

7/27/2022

New Features

O356 SSO support was added for login. See KB here.
Added the ability to use a pipe character as a delimiter to add multiple specifications in the same filter textbox in the Unified Audit. See KB here.
Added Requester email address and reason to Storage Requests
Added feature to notify requesters when their Storage Requests are processed - provided they have input their email address into their request
Added support for storage device serial numbers that include special characters
Added the ability to sign quotes using a mobile web browser
Added support for plus sign characters in usernames
Added hostname to System Audit entries when the ThreatLocker Service is restarted
Added button to download EU Partner Terms and Conditions to the Terms popup

Bug Fixes

Resolved an issue some customers experienced with the bottom menu items being omitted when using the screen zoomed in
Improvements to logging of activity from the mobile app
Minor UI improvements and bug fixes
Improvements to logging of activity from the mobile app
Improvements and bug fixes to the Deployment Center page
Improvements to data upload for machines that have been offline
Improvements to HelpDesk
Resolved an issue some customers experienced with the bottom menu items being omitted when using the screen zoomed in
Fixed an issue some customers experienced with ConnectWise Integration tickets failing to be closed in ConnectWise when they were closed in ThreatLocker
Resolved an issue some customers experienced when attempting to load a Storage Control request from the tray and using the 'Login as Admin' button sending the user to a No Access page
Resolved an issue some customers experienced when completing approval requests the default 'Rules' options would be reset when 'CheckFileHistory' was used
Resolved an issue some customers experienced when creating a password hitting the Enter key refreshed the page instead of saving the password
Resolved an issue some customers experienced in which Passwordless Login wasn't honoring the user's extended logout time
Security improvements to Super-Admin Child permission
Fixed an issue some customers experienced with NAC policies not being created via group templates when deployed using an RMM

6/16/2022

Minor improvements and bug fixes
Improvements to Reports Page
Resolved an issue some customers experienced with certificate data occasionally not displaying properly
Improvements to Resolve Ticket prompt making the feedback optional
Resolved an issue some customers experienced with links included in emails redirecting them incorrectly
Resolved an issue some customers experienced in which they received an error when redirecting from the Policies Page Last Match column
Improvements to Super-Admin Child permissions
Resolved an issue some customers experienced with files not being added if Installation Mode was ended prematurely

6/9/2022

New Features

New Deployment Center Dashboard to add visibility to deployment progress
Added an alert if trying to export more data than a CSV can contain

Improvements

Performance improvements
Improvements to processing Approval Requests to include an email to the Requestor when an Approval Request is added to an existing Application Definition
Improvements to generating reports to add the ability to download large reports directly, saving browser resources
Improvements to the Help Desk to permit attaching zip files
Improvements to NAC policies to eliminate Global options until this feature is supported
Improvements to the RMM and Script Window to link to the Deployment KBs
Improvements to the Help Desk to provide better visibility of the Status of a ticket
Improvements to Approval Request Reports to include comments and Requestor reason
Removed source port from NAC policies to simplify the process
Improvements to setting up Cyber Hero Management
Improvements to the Datto Integration company mapping to sort clients alphabetically

Bug Fixes

Minor bug fixes
Resolved an issue some customers experienced when opening a ticket through the Help Desk, the text field could be cleared when the page refreshed
Resolved an issue some customers experienced with super admins being unable to move computers to other organizations when managing a child organization
Resolved an issue some customers experienced with super admin child when making changes to the parent level policies
Resolved an issue some customers experienced in which notifications from an Approval Request were not linking to the request
Resolved an issue some customers experienced in which navigating to a different page while in a LiveChat with a Cyber Hero would open a new ticket
Resolved an issue one customer experienced with their Datto Integration resetting
Resolved an issue with the Help Desk in which some customers occasionally couldn't save the ticket
Resolved an issue in which the Confirm Ticket Resolution popup wasn't working correctly in Firefox browser
Resolved an issue some customers experienced with the DUO integration settings showing incorrectly for some users
Resolved an issue some customers experienced with Pending and Ignored Approval Requests failing to populate the Requestor's email address

6/3/2022

Health Dashboard page is fully live

5/26/2022

New Features

Added a Health Dashboard page(only available in the menu on Beta)

5/23/2022

Fixes and Improvements

Resolved an issue in which the cursor wasn't automatically returning to the input box when logging in using OTC
Resolved an issue some customers experienced with the Edit Application button showing an error
Resolved an issue some customers experienced with the System Audit Page searching by UTC instead of the configured time zone of the organization
Made improvements to how Certificates are displayed in the Unified Audit
Changed the ConnectWise Integration label to Active
Fixed an issue some customers experienced in which the entire name of the organization they are managing was not visible in the upper right-hand corner of the portal

5/11/2022

Added a link to easily switch to the beta portal from the live portal
Improvements to OTC to include a 'Reset OTC for Next Login' button and new QR Code generation when switching from OTC to SMS to OTC again
Improvements to enforce MFA functionality
Added the ability to open a ticket in the Help Desk for a child organization as an admin of the parent organization
Improvements to Learning Mode to now learn SHA256 Hashes
Resolved an issue certain customers experienced being prompted to confirm contact details on every login when using DUO
Enhancements and bug fixes to IT Glue Integration
Performance improvements to the Unified Audit page
Improvements to permissions around making Network Ringfencing changes
Fixed an issue some customers experienced with ConnectWise Agreements failing to update
Add the ability to filter by Computer Groups on the Computers Page
Fixed an issue some customers experienced that when using the Policies Export button, deleted Policies were also exported
Resolved an issue some customers experienced that not all usernames for an organization were being populated in the Username dropdown on the System Audit Page
Resolved an issue some customers experienced in which Policies created at the grandchild org level were applied to the grandparent org and not the parent org as expected
Improvements to the 'Show Computers for Child Orgs' checkbox on the Computers Page to have a default status of selected
Fixed an issue some customers experienced with the Help Desk Page not showing Resolved tickets as expected when the 'Resolved Tickets' checkbox was selected
Resolved an issue one customer experienced with Policies being incorrectly created in multiples for files that meet specific criteria
Improvements to the Help Desk Page to include the ability for parent organizations to open tickets for child organizations
Resolved an issue some customers experienced with enabling Learning Mode from the quick dropdown on the Computers Page not being logged correctly in the System Audit
Resolved an issue some customers experienced that when editing their own administrator settings, they received an error
Resolved an issue in which some customers failed to receive the Update Contact Details page if admins changed enforced MFA settings
Added the ability to sort in ascending and descending order the Action Type, Hostname, Policy Action, Username and Date/Time in the Unified Audit
Moved the 'Continue' button on the Setup MFA page for a better user experience
Added the option to Elevate silently in the Policy window (Elevate Silently will be supported in ThreatLocker Version 7.2 or greater)

4/22/2022

Improvements to GeoFencing login restriction
Resolved an issue some customers experienced with rebranding the ThreatLocker Logo
Improvements to the ThreatLocker Request and Tray Notification customization feature
Improvements to the Help Desk Search fields
Fixed an issue some customers experienced with the User list on the Login Settings Page
Improvements to the user interface of the System Audit page
Added a popup reminder on login for customers that have support tickets to respond to

4/18/2022

Fixed an issue some customers experienced with ConnectWise Agreements not updating as expected
Fixed an issue some customers experienced with the ConnectWise Integration page
Made improvements to the System Audit page to permit searching by GUID of the ObjectID
Fixed an issue some customers experienced with the Application Definition failing to properly export certificate information
Fixed an issue some customers experienced with deleting administrator accounts
Improvements to Help Desk textboxes
Improvements to Learning Mode
Fixed an issue some customers experienced with the ConnectWise Integration Agreements not updating as expected
Improvements to the Edit Computer Groups Page
Improvements to the UI functionality when utilizing the 'Move Computer' button on the Computers Page
Resolved an issue some customers experienced when attempting to use the 'Export' button on the Policies Page
Resolved an issue in which some customers were able to edit the ThreatLocker Access settings without super-admin permissions
Improvements to the ordering of Network Access Control Policies
Corrected an issue in which an entry in the Unified Audit would not link to the Network Access Control Policy that applied
Corrected an issue some customers experienced in which Network Access Control continued logging network traffic once it was disabled
Improved functionality of the 'Return to Parent' button
Improvements to the Update Contact Details page
Added the option to search by subject on the Help Desk Page
Improved functionality of the Resolved/Not Resolved Ticket window popup
Improved the functionality of policies created by using template groups
UI improvements to the Help Desk Page
Improvements to the functionality of the Login Settings Page
Improvements to the policy creation page pertaining to policies created without applications
Improvements to the IT Glue Integration pertaining to mapping and asset creation
Resolved an issue some customers experienced when adding Tags to a Policy
Resolved an issue some customers experienced in which the 'Resolve Ticket' button on the Help Desk page wasn't marking tickets as resolved
Resolved an issue some customers experienced in which disabling products from the Organizations Page was incorrectly causing the 'Configure Cyber Hero Management' button to populate
Resolved an issue in which some customers were unable to view and make changes to the ThreatLocker Tray Notification Appearance in the Default Policy
Resolved an issue some customers experienced with the IT Glue Integration not correctly saving certain settings
Resolved an issue some customers experienced with the Datto Integration in which the Auto-Push feature was failing to push large batch jobs
Performance improvements on the Computers Page