Help CenterNavigate to the “Administrators” page from the sidebar on the left-hand side of the portal.
This page will show you the administrators for the organization you are currently located in.
Invite Administrator
Within the 'Invite Administrator to Organization' section, you can invite a new administrator to your organization. You will need to enter a valid email address and a role for them. If you do not have a role set up in your organization, you can select '+Add New Role' to quickly create one.
Once invited, the user will automatically appear on the Administrators page, regardless of whether they accept or ignore the invitation.
The new administrator will receive an email from noreply@threatlocker.com as well as a link that will automatically expire within 24 hours. Once the link has expired, you will need to send a password reset to the administrator.
New Administrator
To manually create a new administrator for your organization, navigate to the 'Create Administrator' section. This section allows you to enter the administrator's email and a password for them to log in with. You can also add their first/last name and optionally add their job title, manager, and cell phone number.
Within this section, you can set up the Multi-Factor Authentication method they will use, whether that be none, OTC, or DUO (if the integration is set up). When selecting OTC, you will have the option to set up the MFA method there or have it set up on the next login.
After setting this up, you can then apply their role or permissions. You can assign them an already created role or give them individual permissions they will need. For a full list of permissions, please check User Permissions.
Additionally, you are also able to give this administrator the option to “Notify on Request”, which will send an email whenever there is a pending approval request in the Response Center for both the parent and child organization.
Lastly, you can optionally use Passwordless Authentication. When set up, you can login by entering your 4 to 8-digit PIN from a phone call you will receive from us.
Note: When creating an administrator manually, a user will not receive an email that their account was created.
Delete User & Reset Password
To delete an administrator, select the checkbox on the left-hand side of the chosen administrator and select the “Delete User” button. This will remove the administrator from your organization and will prevent them from logging in.
Additionally, you can send a password reset to an administrator. This will send them an email to reset their password. There are three places where you can reset a password: by clicking the checkbox, clicking the key button under “Actions”, or editing the administrator and clicking “Reset Password”. Please note that this link expires after 24 hours.
If you do not have an administrator available to send you a password reset, please contact the Cyber Heroes to have them reset your password.
Reset Multi-Factor Authentication for OTC
If one of your administrators loses access to their OTC code, you are able to regenerate a new QR code for the administrator to scan. They will have to validate the new code before saving this as their new OTC.
Additionally, you can reset OTC for the next login. When the administrator logs in, they will be greeted with a QR code to set up their OTC again.
If you have lost access to your OTC code and do not have an administrator who can reset it for you, please contact the Cyber Heroes, who will assist you in resetting it.
Search Bar, Date Created, Last Login, Created Date
The search bar allows you to search via their email or first/last name. This is a handy tool for narrowing down your search if you have many administrators.
Last Login will show the last time the user logged in to the portal.
Password Changed will show the last time an administrator changed their password. The color will change depending on the age of the password, from green to yellow to red. Consider changing your password if the label is red.
Created will show you the date when the administrator account was created.