Help CenterRequesting a New Application
When you attempt to run software from your machine that you do not have a permit policy for, you will be prompted to request access for the application. ThreatLocker will generate a notification on your machine.
Selecting this notification will provide you with the ‘Options’ dropdown menu. If this software is not necessary (i.e. not interfering with your work or not being needed for business purposes), select ‘Don’t Show Again’.
If this software is something you require, select ‘Request Access’ instead.
Selecting this option will open a popup window. Here, you will be able to see the file path of the application you are requesting.
There are two fields provided to insert information. Depending on your organization’s settings, these fields may not be optional.
In the section outlined below, you will be able to enter a message along with your request. This can be a reason explaining why you need access to this application or what the application is. The user who reviews your approval request will be able to see what is entered into this field.
You can also add your email address in the field outlined below.
Lastly, you can select the checkbox provided to attach a copy of the file along with the request you are submitting.
Once you have filled out all necessary fields, you can select ‘Send a request’. Your request will then be sent to the Approval Center for review.
Confirmation of Application Request Popup
If your application request is approved, you will receive a notification so. From here, you can select the notification and select ‘Run Now’ to run the application.
Requesting Administrator Permission
A second type of request popup you can receive is the one for Elevation. Elevation requests will appear if you attempt to open an application as an administrator without having administrator permissions. In these instances, you will have to submit an Elevation request.
When you attempt to run an application without the proper administrator permissions, ThreatLocker will display a popup notification asking you to request Elevation. Select the notification, then use the ‘Options’ dropdown menu to select ‘Request Access’.
Selecting ‘Request Access’ will open a popup window. Here, you can insert a message with information about the application or why you need to request access to it. This reasoning will be viewable by the user while actioning your approval request. Depending on the way your organization was set up, this section might be required but is optional by default.
You can also insert your email address into this section. By default, this entry is optional, but depending on how your organization is set up, it might be required.
Once all information has been filled out, you can select the ‘Send a request’ button at the bottom of the screen.
This will send your request to the Approval Center where it can then be reviewed for approval or rejection.
Confirmation of Elevation Popup
If your Elevation request is approved, you will receive a popup letting you know that you have been granted these permissions.
