Help CenterSome web browser extensions can affect how the ThreatLocker Testing Environment operates. In scenarios where a browser extension is impacting the performance of the ThreatLocker Testing Environment, the recommendation is to add an exclusion for ThreatLocker or to disable/turn off the extension.
This article will address known issues with identified extensions and include the steps to take to resolve the issue.
Dark Reader
The ThreatLocker Testing Environment will appear as a black screen when using the Chromium extension Dark Reader.
Configure the settings to exclude ThreatLocker or turn off the Dark Reader extension to resolve this issue.
Configuring the Dark Reader settings to Exclude ThreatLocker
Open the Dark Reader extension.
Navigate to 'Site List' and 'Not invert listed'.
Insert 'web.testenv.threatlocker.com'.
Turning Off Dark Reader
Open the Dark Reader extension.
Select 'Off' towards the top right to toggle the extension off.
Immediately, the ThreatLocker Testing Environment window appears as expected.
